More than anything we want you to be happy with your purchase!! If something doesn’t look or feel right, please contact us and we’ll make it right as soon as possible! 

RETURN POLICY

We don't offer return for any other reason as this item can not be resold as it is custom hand made for the customer. In case you have just received broken/damaged, wrong, or low-quality items; you can Contact Us right away and we will support you to get a refund or replacement without having to return them.

ORDER ADJUSTMENT/CANCELLATION

1. We typically start processing your order as soon as it is placed to ensure you will receive it on time. As a result, once an order has been processed, certain information cannot be modified. Within 03 hours of placing your order, please reach us via our Contact Form if you need to change any order details so that we can assist in making possible changes.

You may change the personalization, product variant and/or shipping address. If the new product variant or shipping address increases/decreases the value of the original order, we will inform you on cancel and create new order instead.

 

2. If you cancel your order within 03 hours of placing it, you will be held responsible for the payment fee (if incurred), which is non-refundable.

 

3. Cancellation beyond 03 hours after placing order is not possible. In case there is any inaccurate or insufficient information, such as an incorrect or inadequate address which prevents us from processing and/or delivering the order, we will notify you via your registered email.

 

REPLACEMENT & REFUND
1. Replacement or refund conditions (if applicable):

Your order is not successfully delivered after 10 business days from the order's estimated arrival.
Your order has an issue with inadequate quality. Please be aware that any quality-related claims must be made within 07 business days of the date indicated on the tracking information for the package.

2. To assist us in resolving product-related issues promptly, the complaint should be accompanied by complete and clear proof, as specified below:

- An unboxing video when you receive the package;
- Photo(s) of quality issues and any damaged parts of the actual product received;

- The damage must directly affect the functionality of the product;
- Photo(s) of the incorrect item received (in case the item delivered is incorrect in terms of color/design/size compared to the order confirmation);
- Photo(s) of the size label and the entire item when measured with a ruler (in case of size is inconsistent with measurements stipulated in the size chart);
- Photo(s) of the original shipping label of the product received.

3. After we confirm through email that you are qualified for a refund or replacement, we will process your refund/replacement within 07 business days of confirmation.

You should receive new tracking number for your replacement product(s) within 3-5 business days after confirmation.
You should receive your refund within 3-5 business days of confirmation. Kindly note that your payment provider determines when your refund will be credited to your payment account.
 

DISCLAIMER

1. You must provide all information and/or documentation related to your order(s) placed in our store upon request. We reserve the right to suspend or terminate your customer account if fraudulent activity is detected, or to refuse support if you do not sufficiently provide complete or accurate information and documents in accordance with our refund policy.

2. We will not be liable for any loss or shipment delivery failure caused by the recipient's absence, an incorrect or insufficient address, package refusal, or theft of goods after delivery.

3. We will not accept responsibility for any claim resulting from user error, such as wrong size, design, or color selection.