All items can be customized without the names. You just simply need to put a blank space at the required box.

We ensure to provide as many exclusive design as possible on our website. If you couldn't find the design you like or have a need of unique customization, please contact us via support@dialcustom.com, or reach out on our Facebook page.

Don't forget to share us the item's name, your photo(s), and describe your idea as detailed as possible. Our team will review and give further support regarding your request.

For this issue, it could be missing information for required options, device doesn't support live preview, or an internet error.

To resolve this problem, try refreshing the page or clearing your browser cache. If this is the case, try placing your order using a different device or browse.

A size chart for all products can be found here. Or, you might find size guide detail in the product description section on the product page.

We use different fonts for our personalization, but some may not display special characters correctly, resulting in showing the unique symbols/ square shapes/ blank space for those characters.

We have received feedback indicating that a significant number of orders were not successfully delivered due to the inclusion of special characters in the shipping address. It appears that certain shipping carriers do not support or recognize these special characters, leading to delivery issues.

To ensure successful delivery of your order, we suggest only using Latin Alphabet without tone mark or special character.

If the order has already been placed, please kindly contact us to modify your order within 5 hours after placing, to change the font immediately.

If an order was placed and processed successfully, an automated order confirmation should have been sent to you via e-mail. Please check your Spam/Junk/Promotion mailbox if you do not see any emails in your primary inbox. If you still could not find it after checking, kindly contact us so we may investigate this for you.

There are many reasons that lead to failure in placing the order.

1. Technical issues:  Sometimes, technical issues with the website or payment processing system can prevent you from placing your order. To resolve this problem, try refreshing the page or clearing your browser cache. If this is the case, try placing your order using a different device or browser.

2. Payment decline:

Your bank’s 2-step authentication might need to be active to make a purchase. Make sure you have your OTP with you while placing an order.

Sometimes the bank will flag an alert for suspicious activity. If you’re placing an order with a VPN on, try turning off the VPN, clearing your browser cache, and then retrying in 5 minutes.

3. Wrong shipping address

In some cases, you can not proceed to check out due to an incorrect shipping address. Please double-check your shipping address before placing your order.

If you need any further assistance, do not hesitate to contact us.

Step 1: Add the item to your cart.

Step 2: Click on the Checkout button.

Step 3: Fill in your shipping information and shipping option.

Step 4: Insert your discount code in the Discount Code box. Hit Apply.

Step 5: Enjoy the sweat deal!

*Please note that only ONE discount code can be applied per order.

We can help, fortunately, reimburse you the equivalent amount for the personalized coupons you received from us before your purchase.

However, if it’s an after-purchase promo, we apologize to say that it can only be applied to future purchases.

Shipping costs and precise delivery times may be affected to fulfill an order using multiple addresses. To control the outcome of each package, we regret that this situation is beyond our ability.

We recommend separating your orders as the best solution.

Thank you for your understanding.

In the event that you have examined both your inbox and spam folders and cannot locate any information regarding your order, it is plausible that your order did not go through successfully. This could be due to leaving the checkout page prematurely without allowing the website to display the confirmation page, resulting in an incomplete order and the system marked it as an abandoned checkout.

Please rest assured, you have only been charged when placing order successfully. If you require more details, please contact your bank and they will investigate and address your problem.

Step 1: Visit our website and login to your account.

Step 2: Go to My Account page to open your account information (the order history will be shown up as below). After that, click View detail to see all the items from the previous order(s) that you want to repurchase.

Step 3: Select the item(s) you want to reorder from the archived items and click Reorder this item with the same personalization to add the item(s) to your current cart. Following that, you can continue to place a new order as usual.

If you want to change any personalized option, click to Preview, then press the Edit Personalization button to go back to product pages and change your options as wishes.

You can modify your order simply by sending your request via this contact page. Please provide all details for your adjustment and your order number.

Your order is only eligible to be modified within 03 hours of placing the order. After that time, the order is locked for processing and can no longer be canceled or modified.

For modification orders, the production time may be expanded by 1-2 days. We can not guarantee to deliver your order in a timely manner if your order needs design modification as it will take us much longer to modify your design, especially during the holiday season.

We are sorry to hear you wish to cancel your order. If you'd like to cancel your order, please send us your request via this contact page including your order number. If possible, hope you can let us hear about your cancellation reason, we’re always looking for ways to deliver happiness.

Your order is only eligible to be canceled within 03 hours of placing the order. After that time, the order is locked for processing and can no longer be canceled or modified.

You can modify your order simply by sending your request via this contact page. Please provide all details for your adjustment and your order number.

Your order is only eligible to be modified within 03 hours of placing the order. After that time, the order is locked for processing and can no longer be canceled or modified.

For shipping address modification, additional fee may occur if your new address has an increase in shipping price.

Unfortunately, the billing address is default and we have no authority to change it. However, if only the shipping address is correct, you will still be able to receive your order.

The amount of time it takes for your order to leave our warehouse and arrive at the local delivery carrier is different depending on the product type and destination country. On your checkout page, we have an estimated delivery date for each order. For more information, head over to our Shipping Policy page, or contact us at support@dialcustom.com.

To track your order, visit our tracking page. You will need your order number or tracking number to access your order status:

1. Check your Order confirmation email: Your order confirmation email will contain your order number. Use this number to track your order on our tracking page.

2. Check your Shipping confirmation email: Once your order has been shipped, we will send you a shipping confirmation email with your tracking number. Use this number to track your order on our tracking page.

You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking events only show up once the shipment is handed over to the next facility.

Note: Some carriers take a longer time for the next information to appear (DHL, USPS, CA Post, AU Post) as they are last-mile tracking codes, which require a certain time for shipments to arrive at the destination country.

In case there is still no update in the next few day, please submit your request here for prompt assistance.

We understand your worry while waiting for your package. It is common that your shipment delays in updating tracking information in a few days but they are still being routed to your destination. This will happen frequently in peak shipping periods or when unforeseen circumstances like weather incidents, customs clearance, or carrier backlogs.

1. If you just placed your order, tracking information will be displayed after your order starts being shipped. You might also refer to this article: My tracking number doesn’t work.

2. If your order was in transit before and stopped for 3-5 days, please wait for the next 48-96 hours for more status. Here are some possibilities for this lack of updating:

• The package is in transit between two facilities: During extreme weather or high season (especially holidays), the transit between one facility to another may extend and make the total shipping time longer.

• Your package is being hold at customs: When your order arrives at your nation and the tracking has no further updates, it may simply be held in custom.

• The local carrier has no tracking system: Some smaller or rural post offices don't have a tracking system available or don't input the data on the packages they handle or receive.

• Your package may be lost.

3. In case your order is still stuck with no updates, please email us at support@dialcustom.com so that the problem can be sorted out as quickly as possible.

Most deliveries take place on time. Seldom will the tracking indicate "delivered" even when it appears you haven't yet received it. If your package's tracking information indicates that it was delivered but you can't locate it:

1. It could be delivered to the PO Box if you have one. Please stop by the post office to collect your package.

2. Your neighbors and housemates might have received it in error. You might want to reach out to them.

3. Some carriers' delivery vans have GPS that sometimes automatically updates a shipment as "Delivered" prematurely. Please wait 2-3 business days because the package was most likely marked as delivered accidentally, and will arrive the following days.

4. Check your Order Confirmation to find the proof of delivery photo.

5. Access the tracking link on your Order Confirmation to find the local shipping carrier that delivers your package

6. Contact your local shipping carrier for further information.

7. Contact our customer service if the package still can't be found.

In addition, it's always a good idea to check the delivery address on your order confirmation to ensure it was correct. If the address was incorrect, the package may have been delivered to the wrong location.

Our warehouses are located in different locations in the US, UK, China, and Canada. Moreover, our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually.

You may receive one item before the next. So don't panic if you don't receive all of your items at once.

In some cases, you may have to discover the contact information for the local carrier to reroute or collect the shipment once it arrives at the destination country/ local carrier. To do so, follow these steps:

1. Upon receiving a shipping notification, locate the original tracking number and click "Track" to access the tracking page of the original shipping company.

2. Check the last-mile tracking number and the local carrier that will handle your order.

For the Contact List of Local Carriers, head over to our Shipping Policy page.

Currently, Express or Fast delivery is only available for item: Men's Black Stainless Steel Watch and Black Leather Lady Watch. And only available for shipping address at US, UK, CA, AU, FR,DE,AT,IT,NL,PO. If you want to expedite shipping, please kindly fill in your address at checkout page and see if Fast Shipping is available.

Please rest assured that most packages arrive on schedule. However, we understand that there can be occasional instances where a delay in delivery time is unavoidable. There are some common reasons why your package could be delayed:

• Holidays and Peak Season: All shipping carrier usually extend their pickup time and shipping time may be affected.

• Wrong, Incomplete address.

• Package has damaged during delivery process and return to sender: We will need to work further on a replacement as soon as possible for you, estimated arrival date might be change to a different one.

• Extreme weather.

• Custom clearance.

• Unpaid import tax: some countries may require the receiver to pay import tax and fees (if have) for electric products.

• Lost package.

Please make sure the following information is valid/correct. You should try to enter the information again if you have changed them recently.

• Card number

• Expiration date

• Security code

• Billing address

Besides, we currently have 2 payment gateways: USA and Singapore. The transaction may not push through if the payment is routed to our international gateway while your card is not allowed internationally.

Other reasons might be insufficient funds, blocked cards, or exceeded withdrawal amount. To better understand what may have caused the decline, we recommend that you contact your card issuer or financial institution directly to inquire about the specific reason for the decline.

1. If you pay through Paypal, the second amount might be a pre-authorized charge from PayPal and it will eventually fall off your account. We highly suggest contacting PayPal to turn off or remove the pre-authorized setting in your account.

It may also be a pending transaction when paying by credit card, so please kindly check its status. It appears on your bank statement along with the real payment and will disappear within a few business days.

2. Over-charged: There is only one transaction, but your side shows that the amount deducted from the account is greater than the original price displayed in the order confirmation email.

• All our products are set in US dollars, when customers outside the US make a payment, it will be processed in USD. However, the customer's payment method can be calculated in a different currency, such as CAD/AUD.

• When the payment is made in a currency other than USD, a currency conversion will be performed by the payment processor using the exchange rate.

• We are aware that your primary concerns are related to the security and privacy of your online transactions. At Dial Custom, we assure you that your personal details are kept safe and your credit card information is not stored on our servers.

• Every transaction is confirmed with the credit company, and purchases are only processed after receiving authorization from the credit company. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and ensure your identity or cancel that order with full notification.

Before your order can be fulfilled, credit/debit card CVV verification must be performed. In add, most credit cards and Paypal provide customers with online purchase protection. Please contact them directly for specific details as it may vary from one financial institution to another.

All refunds will be credited to your original form of payment. Once we have completed the refund, the amount will be reflected on your payment account within 4-7 business days, depending on your bank's process.

After that time, in case the credit has not been posted to your account yet, please contact your card-issuing bank for further assistance and information.

We're committed to providing you with high-quality products and services. The preview image is intended to provide a visual representation of the design. It may slightly differ from the actual product due to differences in the printing and manufacturing process.

Therefore, if the difference is unacceptable, don't hesitate to let us know at support@dialcustom.com. Our goal is to gain a deeper understanding of your expectations for the product, allowing us to improve our product and offer a suitable solution.

Please check your tracking confirmation email or order packing slip to ensure items are not arriving in separate shipments.

If your missing item was shipped with a different tracking number, it may still be in transit to you. In case there is no other information on the remaining items, please reach out to us at support@dialcustom.com.

Our apology for the mix-up. It’s a rare occasion that happens once in while due to high seasonal demands.

You don’t need to try to reach out to the right recipient. Just fill out our contact form along with the documents below. The more information you have, the sooner the problem can be sorted out:

• A photo of the wrong item

• Shipping label showing the tracking number

We'll do our best to help you get sorted.

We're sorry you received a parcel with damaged/broken/defective items! Here’s what you need to do:

It's not recommended to use the product for better inspection.

Promptly contact us here

• Tell us about your problem(s)

• Don't forget to attach photos/videos that show the defect/damage condition for better support.

• Shipping lable showing the tracking number

We will give our best to assist. Meanwhile, please refer to our Refund Policy